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Shipping & Returns

  1. Most orders ship in 3-4 weeks or less. Special or custom orders may take longer and we will contact you if needed.
    Special shipping requirements must be arranged PRIOR to placing your order. We can accommodate most of your special shipping needs but additional charges may apply.
    US Shipping-We ship with UPS where possible, and then Fed Ex or common carrier depending on the size of your order.
    UPS shipping cost is based on the weight of your order, your level of UPS service requested, and your location. With UPS you will get specific delivery times and tracking information. UPS delivers Monday thru Friday. You will receive a shipping notification when your order is ready to ship; the email will be sent directly from UPS and may be caught in your SPAM filter.
    Fed Ex and common carrier shipments are common and costs are based on the weight and size of your package. Large orders and pieces WILL require special freight arrangements. We will contact you after your order is placed if special arrangements are needed.
    International Shipping- We handle international shipping on a per order basis. We will attempt to find you the best possible rate when shipping oversees. UPS, FedEx and others offer excellent international shipping and we will research all to get you the best possible rate. If you have an international order, please contact us BEFORE placing your order. You can reach us at info@rusticwinery.com
  2. Payment Policy: We accept several forms of payment. Please refer to the ordering information above for exact details.
  3. Order Cancellation: If you wish to cancel your order, contact us IMMEDIATLEY and we will attempt to stop it before it is processed. If that is not possible and it has been processed your order will be subject to our return policy.
  4. Refund & Return Policy: Rustic winery LLC will accept returns on all products returned to us in ORIGINAL and RESALABLE condition within 30 DAYS of purchase. Shipping and handling fees are NOT refundable. Refund processing for returns can take 2-4 weeks from the receipt of the returned item(s) due the fact that all items MUST be inspected for damage and use.
  5. Damaged Shipments: We package all products for shipment with great care, and while damage is rare it CAN occur. All shipments received with VISIBLE damage MUST be reported to the carrier immediately. Damage claims MUST also be reported to us within 48 hours of receiving your shipment so we can initiate a claim with the carrier. You MUST keep all packaging and box materials as the carrier may want to inspect damaged products and packaging.
  6. Incorrect Shipments: We double check all orders prior to shipment, and while rare some errors do happen. In a rare instance that this happens you MUST contact us within 48 hours of receiving your order. Please check all box contents and packing materials prior to making a claim. Rustic Winery LLC will at its sole discretion choose to replace or refund the product(s) in question.
  7. Security Policy: Rustic Winery LLC is concerned about your personal information. That is why we use a very respected and secure credit card processing company. We will NOT store your credit card information on servers or anywhere else after your order is processed.

    13) Privacy Policy: We do not share your personal information or email address with anyone outside of Rustic Winery LLC. You will only receive ordering information, confirmations, and communications pertaining to your order(s).

  8. Limited Warranty: We warrant Rustic Winery LLC products to be free of manufacturer’s defects. Our only obligation is to replace products proven to be defective. ALL other warranties express or implied are disclaimed. All other products sold by Rustic Winery LLC but NOT manufactured by Rustic Winery LLC are warranted by the manufacturer of that product. Rustic Winery LLC makes NO warranty claim for any product NOT manufactured by Rustic Winery LLC.
  9. Liability: Acceptance of any order is conditioned on the Buyer acceptance of these terms. We shall not be liable in contract, in tort, under any warranty, in negligence, or otherwise, for consequential, special, or incidental damages. Under no circumstances shall our liability exceed the amount of the purchase price. The Buyers limited right to replacement is the Buyers sole and exclusive remedy.
  10. Disclaimer: Any information posted on this site is as a public service. Users of this web site are responsible for checking the accuracy, completeness, currency and/or suitability of ALL information themselves. Rustic Winery LLC does not represent, guarantee, or warranty the accuracy, completeness, currency, or suitability of the information on this web site. Rustic Winery LLC specifically disclaims any and ALL liability for any damages that may result from this web site or the information it contains, including and web sites maintained by any other parties and LINKED to this site. Rustic Winery LLC DOES NOT independently verify nor exert control over information on pages outside of this site.

Any wine, glassware, or other accessories shown in any photo(s) is NOT included with the purchase of ANY Rustic Winery product.

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